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How to Start Streaming Peacock as a Comcast Xfinity Customer

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The Peacock streaming service is not due to launch in the US until July 15. However, Comcast Xfinity customers now have early access to the service. Here’s what those customers need to know and how to get started.

When Peacock goes live to everyone it will primarily be offered as both a free and premium product. The premium version will also be split into two tiers with an ad-supported version priced at $4.99 per month and an ad-free option at $9.99 per month. Comcast Xfinity customers are being gifted the premium with ads version resulting in a $5 per month saving.

However, this is an early access version and that means there are some limitations in effect. For example, with no general mobile or TV apps available to download, Comcast Xfinity customers cannot simply watch Peacock on all of their devices. Likewise, the content lineup has not been fully fleshed out yet with some notable and popular titles missing. In spite of this, Peacock still offers thousands of hours of content, including TV shows, movies, and exclusive original series, and at no additional cost.

How To Get Started With Peacock

With the lack of different platform apps available, getting started for Comcast Xfinity customers is pretty easy to do. Essentially, they can only access the service on the device their Comcast Xfinity box is connected to.

Irrespective of other platforms and devices, the Peacock app is now available on the Comcast Xfinity Flex box and is due to go live for eligible Xfinity X1 customers in the next few weeks. Once the app is installed, all users have to do is open the app and link an email address. As this is being gifted to Comcast Xfinity customers, no other information other than an email address is currently required.

Once signed up by email, the app will be ready to use and the world of Peacock available to stream for free. Comcast Xfinity customers can then further manage their Peacock account through the account section on the main Peacock website.

John Finn

By John Finn

John is the founder of Streaming Clarity and has been writing about smartphones and TV-related services and devices since 2014. John streams everything and genuinely believes the best streaming approach is to bounce between streaming services as needed. Contact John via email at or on Twitter

7 replies on “How to Start Streaming Peacock as a Comcast Xfinity Customer”

How do I cancel Peacock from my Xfinity account and not mess up my regular account with Xfinity. I signed up for Peacock and do not want Peacock> THANKS, Bill.

Hi Bill,

If you want to cancel Peacock completely, then you can do that through the Peacock website –

Just log in with the email address you used when signing up through the TV app and you’ll be able to access the ‘manage your account’ section through the website. As this is the Peacock website, any changes you make won’t affect your regular Xfinity account.

Hope this helps,

Tried Peacock but it keeps stalling in the middle of shows (black screen, spinning progress bar- I mean at least twenty minutes then I gave up. Happened multiple times. I have to exit Peacock and select it from the xfinity menu to restart it- then it just jams up again. Not a pleasant viewing experience

Ever since I installed Peacock on my TV from xfinity my TV has been messing up. It keeps stalling, won’t change channels and the screen flickers. Your online support system sucks I can’t get a live agent even though it says they are connecting to an agent. I really don’t like having my email displayed on my TV screen. How do i get rid of xfinity

To cancel Peacock, you’ll need to go through the website –

Log in with your email address and then head to “manage your account” section. Then you’ll be able to cancel it completely.

I don’t think there’s currently any way to do it through the TV itself – you have to go through the website.

We received the new TV Guide and it said Peacock Premium would be available for $30/year if signed up by July 15, 2020! Where do I go to sign up for that program?

Also, i read on this post of customers having problems, has Peacock resolved those issues before I commit to a years service?

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